HDI, the world’s largest professional association and certification body for technical service and support professionals, has recognized two departments in the Office of Information Technologies (OIT) in the top 50 support centers in the 2013 HDI CSAT Elite 50. The Distributed Support Services division ranked 23rd, and OIT Help Desk ranked 47th.
HDI uses the HDI Customer Satisfaction Index Service to track and trend customer satisfaction ratings from year to year. Based solely on the data collected over a 12-month period, participating technical service and support centers are identified as leaders in the industry.
OIT Distributed Support Services and Help Desk qualified for the HDI CSAT Elite 50 ranking because they both received a minimum of 500 survey responses over a six-month period. The overall customer satisfaction ratings were based on 12 months of data to allow for accurate trending.
Congratulations to the staff members of these two OIT departments for achieving excellence in customer service.